.webp)
Lokki is proud to announce its partnership with the insurer Tulip. A quality service that gives your customers more peace of mind and protects their rental experience. Damage and theft cover for just €1 a day… here's everything you need to know!
Because at Lokki we want to make life easier for rental businesses, we have teamed up with Tulip, the insurer for equipment and sports gear rental businesses, to offer you a complete, all-in-one solution.
The benefits of the Tulip x Lokki partnership:
The partnership with Tulip gives you access to the cover module directly from your Lokki platform. You get free training and a dedicated contact person. Printed and digital materials are available to help you explain the cover to your customers.
A bonus for renters:
Your customers can enjoy their rental with complete peace of mind thanks to Tulip's damage and theft cover. If something goes wrong, they only pay 10% of the cost: the renter stays responsible and their holiday budget is saved!
And what's in it for rental businesses?
With the Tulip partnership, you can generate extra revenue by adding a margin on the insurance amounts. You can also halve the deposit, making it easier to rent out your equipment. A real plus to stand out from the competition!
THE COVER
Tulip is 100% transparent about what it covers.
Tulip pays out for:
- Accidental damage
- Theft involving a break-in or assault
- For bikes: theft when the bike is locked to a fixed point
Tulip does not pay out for:
- Damage to accessories not fixed to the equipment (bags, bottles, lights, etc.)
- Cosmetic damage that does not affect use of the equipment
- Theft due to negligence or by the renter
To keep your customer responsible, an excess of 10% of the repair bill, with a minimum of €10, remains payable by them in case of damage, or 10% of the equipment's value in case of irreparable damage or theft.
That way, no nasty surprises 😎
So how much does the insurance cost?
Tulip insures all sports and leisure equipment (rented out at between €1 and €15,000 excl. VAT) from €1 per day. That can be bikes, skis, surfboards or even musical instruments.
“Tulip offers on-demand insurance for the full rental period, which lets rental businesses generate extra income while keeping admin to a minimum and maximising the value they bring to their customers. Contracts are created automatically through the Lokki x Tulip integration, claims handling is simple and digital, and our customer service is there if you need us”, explains Camille, SMB Customer Manager at Tulip.
THE TULIP x LOKKI OFFER
Two options are available:
- Included cover
This lets you offer a complete rental package with damage and theft cover included in the bike rental. No questions to ask: every rented bike is covered! Your customer is covered automatically.
Included cover lets you:
- Increase your margin by raising your price with this extra service added to the rental.
- Rent with peace of mind every time. Your bike is covered whatever happens. No more disputes with customers.
- Systematically lower the security deposit.
💡 Customers will often tell you their bank card covers them. Unfortunately, that's not the case… Neither personal liability insurance nor home insurance applies in this kind of situation… So it really is the customer who pays the bill in case of theft or damage. And we bet they won't be too happy about it!
- Optional cover
This lets you offer your customers an additional cover service and adds value to your rental offer.
As an option, you offer your customer the chance to take out this damage and theft cover. This offer also lets you:
- Stay competitive by offering an extra service
- Lower your deposit as soon as the cover is taken. No more card limit issues!
💡 If your customers take your damage and theft cover, they automatically get a reduced deposit, which you can set up in Lokki! 😍
With Tulip insurance, we're much more relaxed, and so are our customers
Gilles Bianchini, manager of Paikikala (Capbreton, France)
“We chose the optional cover for all our shops. It lets us offer damage and theft cover to our customers every time a bike is rented. One of the advantages of the Tulip service is that it gives customers greater peace of mind. They are protected against theft and damage to their bike. For example, one of our customers had their bike stolen. Fortunately, thanks to the Tulip partnership, they were compensated. Otherwise, they would have had to pay the full price of the bike, €350 excl. VAT. Of course, some customers are reluctant to take out this damage and theft cover and prefer to leave a deposit. But this premium service is worth it, because they can enjoy their experience without worrying about it. There are no disputes to settle in case of damage or theft, which makes things much simpler for them and for us. In short, we offer a hassle-free, secure, top-quality experience.”
HOW DOES IT WORK?
We kept it as simple as possible: everything is automated in Lokki!
You activate the module and the cover on each of your products, and as soon as a rental is created with the cover, the insurance contract is automatically created with Tulip! Like magic, right? 🪄
Directly in Lokki, you adjust the deposit amount as soon as the cover is added to the rental.
And if there's a claim?
That's the moment that matters most, after all.
Just like Lokki, it's all digital! No more paperwork. Tulip has made claims as simple as possible to help you avoid disputes with your customers. You file the claim on your Mytulip platform and track the reimbursement in real time.
Along with a description of what happened to your customer, you will be asked for:
- The Lokki rental agreement (damage and theft)
- The equipment invoice (theft)
- The repair invoice (damage)
- The police report (theft)
- For bikes: the lock and battery keys (theft)
💡 Once this information is received, reimbursement is made within 3 days, and Tulip is of course available by chat or email if you have any questions or problems.
And from setup to filing a claim, Tulip supports you to make sure everything is clear. Insurance will hold no more secrets for you after that! 👌
Tulip insurance: a premium service for an excellent experience
Julien Eybert Guillon, manager of Olympic sport, Autrans (Isère, France)
“We chose Tulip for two reasons. First, we noticed there was regular minor damage, almost every week: derailleurs, a chain, a brake lever, a mirror… It ruined the customer's day, especially when they had to pay for a repair of 150 to 200 euros.
It was uncomfortable for us too. We didn't know whether the insurance would cover the damage, the bike was out of service for a while, and it created extra work in the workshop. We realised this could be a selling point, so we offered damage and theft cover as an option, in partnership with Tulip. Half of our customers took it. Of course, the ones who didn't were the ones who broke things!
The service was very attractive for customers, but every time we had to make the case for it, which sometimes took time and energy we didn't have. So the following year, we included our Tulip damage and theft cover as an extra service with a small excess.
We communicated it on our website and in store. Customers welcomed the decision and it let us offer an improved service. It raises the rental price slightly, but customers are happy to have a solution in case of damage. The benefits are many: the deposit is halved, our service is better and more premium (which can help build customer loyalty) and it generates extra income. For me, it's one more service compared with our competitors. And for us, it means much more peace of mind in the shop.”
.png)
