At Mr. Jardinage, rentals were long managed manually, which led to errors and unexpected breakdowns. With Lokki, management is now digitized, offering real-time visibility and automating maintenance, thereby improving internal efficiency and customer satisfaction.
My name is Jérémy Toureille, and I am a network coordinator for a brand specializing in motorized gardening equipment. My role mainly consists of monitoring the development of the network, managing purchases, and ensuring the smooth running of contracts, marketing, and communication strategies. I help stores integrate rental services, particularly for equipment such as lawn mowers, chainsaws, shredders, and other gardening tools.
Before adopting Lokki, managing equipment rentals across the network was complex and often manual. Teams used Excel files, notebooks, or shared calendars to track machine availability and maintenance. This lack of centralization led to errors, such as duplicate reservations or undetected breakdowns, causing frustration among customers.
Lokki has enabled the digitization of all rental management in the network's stores. The tool helps to better manage machine availability, plan maintenance, and avoid duplication. It also improves transparency for customers, who can check machine availability, Pricing reservation options online. My favorite feature is the automated management of machine availability and maintenance. This feature automatically blocks a machine in the event of a breakdown or after a certain number of hours of use for maintenance. This ensures the safety of our customers while maintaining a high level of satisfaction.
More independent customers
Improved maintenance
An easy booking process
"Now, with Lokki, there's no longer any risk of renting the same equipment twice on the same day, which means no more frustration for our customers!"
"Today, customers can see the available machines directly on the website, which reduces congestion on the switchboard and prevents booking errors."
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