LOKKI success stories

Vélocouest, the online booking revolution

Valentin

Thanks to its online booking tool, Lokki helped Valentin, from Vélocouest, boost his visibility and simplify the rental process, thereby transforming the customer experience. He told us how this solution enabled his company, a major player in mobility in western France, to streamline its business and attract more customers.

Tell us your story!

My name is Valentin, and I am the digital and sales manager at Véloc’Ouest. Our business is based on renting bikes to tourism professionals—hotels, campsites, tourist offices—and to individuals, through our 18 stores located in Brittany and the North Atlantic, for a day trip or long-term rental. Thanks to our delivery service, we deliver bikes directly to the starting points of routes, such as the Nantes-Brest canal, and collect them at their destination. This allows us to cover a very large area, from La Rochelle to Étretat and from Brest to Chambord, and to offer an experience perfectly suited to cycling enthusiasts and touring cyclists.

The challenge of

Valentin

Before Lokki, managing reservations was a real headache. Between phone calls, emails, and Excel spreadsheets, it was difficult to keep track of orders, especially during peak season. We were losing efficiency, and our customers found the process inconvenient. At the same time, our online visibility was not meeting our expectations, which limited our growth potential.

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How did Lokki help you?

Lokki has radically changed the way we work. With online booking, our customers can make reservations independently, without having to contact us directly. This streamlines their experience and allows us to better manage our internal resources. In addition, thanks to the integration with our website, our online visibility has greatly improved, attracting new customers.

With the help of Lokki

An improved customer experience, on desktop or mobile

Simplified reservation management

Increased online visibility

"Online booking is a real bonus for our customers and for us. They can book easily, and we save valuable time internally to focus on our core business: customer service."